Legal
Refund Policy
Plain-language rules for getting your money back.
Effective 10 October 2026
1. Pledges to upcoming apps
When you pledge, your card is saved but not charged until the app’s pledge deadline. If the app doesn’t reach its goal, nothing is charged. You can cancel a pledge any time before the deadline by emailing us.
2. Private-app access purchases
If an app you bought access to doesn’t work as described, ask within 14 days for a full refund.
3. Tips
Tips are voluntary gifts and are normally non-refundable. If you tipped by mistake, tell us within 7 days and we will refund it.
4. How to ask
- Email info@atriverse.com from the address you paid with.
- Refunds go back to the original card, usually within 5–10 working days.
- Your statutory consumer rights are not affected.